Return & Refund Policy

Last updated: August 30, 2026

At Virelle, customer satisfaction is important to us.

Returns

Because Virelle whitening products are intended for personal oral use, opened or used whitening strips cannot be returned for hygiene and safety reasons.

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please email officialvirelle.store@gmail.com with:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

After reviewing your request, we may offer a replacement or refund where appropriate.

Refunds

If your refund is approved, the applicable amount will be returned to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Non-Refundable Situations

Refunds may not be available for:

• Products that have been opened or used

• Products damaged through customer misuse

• Orders where an incorrect delivery address was provided by the customer

• Requests made outside the applicable return period

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

Contact

For return or refund questions:

Email: officialvirelle.store@gmail.com